T-Mobile Retail Territory Manager - Northen California (Sacramento, Woodland, Napa)

About the Role

We are seeking a dynamic and results-driven Territory Manager to lead and inspire a team of 3-5 Retail Store Managers in driving sales, operational excellence, and an exceptional customer experience. This leadership role is responsible for executing company strategies, coaching high-performing teams, and ensuring stores operate at peak efficiency while maintaining compliance with T-Mobile and Verge Mobile standards.

If you thrive in a fast-paced, customer-focused environment and have a passion for leadership, team development, and strategic execution, this is your opportunity to make an impact!

Key Responsibilities

Leadership & Team Development

• Recruit, develop, and retain top talent across multiple retail locations, fostering a high-performance culture.
• Coach and mentor Retail Store Managers on hiring, training, and team development to ensure exceptional customer experiences.
• Conduct weekly leadership meetings with Retail Store Managers to review performance, discuss business strategies, and plan for upcoming promotions and events.
• Maintain a culture of accountability by tracking key performance metrics, including sales, operational compliance, team engagement, and customer satisfaction.
• Identify performance gaps and implement improvement strategies with urgency, escalating critical issues when necessary.

Sales & Business Performance

• Ensure that individual and team sales goals are consistently met or exceeded.
• Provide on-the-floor coaching during retail hours, including evenings and weekends, to drive consultative sales and enhance the customer experience.
• Analyze store profitability and identify opportunities for growth across the territory.
• Strategically implement T-Mobile promotions and initiatives to maximize revenue and meet and exceed sales targets.

Operational Excellence & Compliance

• Ensure all stores maintain compliance with T-Mobile and Verge Mobile operational and audit standards.
• Monitor and enforce adherence to operational procedures, identifying areas for improvement and implementing corrective actions.
• Maintain a rolling list of improvement areas, proactively addressing challenges to optimize store efficiency.

Additional Responsibilities

• Perform other duties as assigned to support overall business objectives.

What We’re Looking For

Core Competencies for Success

• Strategic Leadership: Ability to guide and develop Retail Store Managers to drive business results.
• Sales & Business Acumen: Strong understanding of wireless retail sales, customer experience, and revenue-driving strategies.
• Coaching & Development: Passion for building high-performing teams through effective mentorship and motivation.
• Operational Excellence: Ability to ensure compliance with company policies and procedures while driving efficiency.
• Problem-Solving: Quick to identify challenges and implement solutions with urgency.
• Adaptability: Ability to thrive in a fast-paced, ever-evolving wireless retail environment.
• Customer Focus: Dedicated to providing an outstanding customer experience at every touchpoint.

Work Environment & Physical Requirements

• Physical Demands: This role requires frequent standing, sitting, talking, listening, and typing. Occasionally, the position may involve climbing, stooping, kneeling, reaching, pushing, pulling, and lifting up to 10 pounds.
• Work Environment: Noise levels are typically minimal to moderate, with no substantial exposure to adverse environmental conditions.

• Required Education & Experience
  • High school diploma and 3 years of wireless retail leadership experience• Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite
  • Strong track record of overall sales and operational performance
  • Able to work a variation of shifts, able to work any of the seven days of the week (may include evenings, weekends, and holidays)
• Legally authorized to work in the USA