T-Mobile Retail Associate Manager - Salem, Massachusetts

As a Retail Associate Manager with Verge Mobile, you will be responsible for delivering exceptional customer experience by assisting the Store Manager with leading, coaching, and developing the team of store sales associates. Verge Mobile is looking for an enthusiastic leader capable of multi-tasking, able to diligently demonstrate an attention to detail, and has a passionate focus on helping all of our employees and any customer that enters our store.  We will support you in your development and growth through our leadership and management skills programs.

If you are ready for a challenging and rewarding experience, and have a passion for sales, this can be the right place for you as a Retail Associate Manager!

We believe in:   #Integrity   #Acheivers   #OwnIt    #Connection   #LimitlessGrowth   #SeriousFun

#WeAreVerge

Verge Mobile is a T-Mobile Authorized Retailer with locations in multiple states throughout the United States. Through T-Mobile’s products and services, Verge Mobile’s retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them. We provide a fun, educational environment along with unlimited financial earnings and professional growth opportunities.

Benefits

• Base, plus monthly commissions based upon performance!
• Early access to your pay and commissions based on your work hours.
• Paid Training!
• Career development and growth opportunities!
• Personal Time Off.
• Medical, Dental, Vision and other Insurance options.
• 401k with a company match.
• Monthly and annual recognition contests and trips.
• Discounts on products and wireless phone service!

• Support the manager in leading, developing and motivating the location's sales team and in creating a positive and productive environment.
• Assist in the overall store operations while being accountable for personal/store sales as well as the development of a high performing, motivated team.
• Effectively managing customer traffic visiting the store and balancing wait times.
• Stay current on all products, services, and promotions, and assist Store Manager in educating others of all relevant information.
• Ensure the location is fully staffed at all times.
• Assist Store Manager with recruiting new talent to the team.
• Ensure store always looks its best and is compliant with the T-Mobile merchandising requirements.
• Support store operations and ensure compliance with the guidelines set by T-Mobile and Verge Mobile, which includes merchandising, inventory/shrinkage and customer service.
• Perform other related duties as assigned.

• High school diploma or GED and 2 years of previous experience in restaurant, hospitality, retail sales or customer service industry (previous Wireless retail sales, preferred).
• Knowledge of the wireless industry standards and technology is preferred.
• Track record of achieving sales quotas/goals.
• Intermediate proficiency in Microsoft Office Suite.
• Sales and sales management experience.
• Operational and financial management experience.
• Excellent communication skills (verbal and written)
• Capable of building trusting relationships.
• Exhibits a can-do attitude that is positive, supportive, and cooperative.
• Team player that can work well with staff and store leader, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Can effectively balance customer needs and performance goals.
• Must be flexible to work various shifts throughout the week which may include evenings, weekends, and holidays.
• Ability to stand long periods of time.
• At least 18 years of age.
• Pass a pre-employment background check (will consider qualified applicants with criminal histories in a manner consistent with all laws).
• Legally authorized to work in the United States.

Verge Mobile is an Equal Opportunity Employer.  All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.