Field Operations Specialist

Job Locations US-TX-Houston
Regular Full-Time


Job Summary


Verge Mobile is one of the fastest growing T-Mobile Premium Partners in the nation. Through T-Mobile’s products and services, Verge Mobile’s retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them. We provide a fun, educational environment, with the same customer service tools you will find in a corporate owned retail store location.  


We believe in: #Integrity #Acheivers #OwnIt #Connection #LimitlessGrowth #SeriousFun #WeAreVerge


This role conducts operational audits to ensure Verge Mobile stores are in compliance with T-Mobile guidelines.


  • Visit all stores (in their defined Region) to conduct quarterly audits to ensure operational excellence
  • Coach team members on biggest opportunities
  • Use reporting to capitalize on biggest opportunities at stores
  • Work with multiple teams to  help frontline with their concerns
  • Ensure no store fails an Ops Ready or Standard audit
  • Hold training courses for new or struggling managers
  • Be the point of contact for multiple back office teams for support
  • Identify risky behavior that can require intervention
  • Conduct investigation handed down from T-Mobile or internally
  • Conduct interrogations for  investigations if necessary


  • Microsoft office familarity
  • Strong written and verbal skills
  • Strong analytical skills
  • Ability to adapt  trainings based on leader needs
  • Keep a calendar accurately
  • Follow up with multiple parties

Success factors/job competencies:

  • Adaptability
  • Business Ethics
  • Cooperation
  • Dependability
  • Job Knowledge
  • Problem Solving
  • Quality


Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to twenty (20) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.
  • Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions.

Verge Mobile provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, ethnicity, ancestry, religion, gender, sexual orientation, gender identity and expression, pregnancy, childbirth and pregnancy-related medical conditions, marital status, national origin, age, disability, genetic information, or veteran or military status. In addition to federal law requirements, Verge Mobile complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


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