Field Operations Specialist

Job Locations US-CA-San Diego
Regular Full-Time


Verge Mobile is one of the fastest growing T-Mobile Premium Partners in the nation. Through T-Mobile’s products and services, Verge Mobile’s retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them. We provide a fun, educational environment along with unlimited financial earnings and professional growth opportunities.

Our growing retail business is seeking a Field Operations Specialist who would be responsible for coordinating and managing operational support to ensure Verge Mobile stores are in compliance with T-Mobile guidelines.


We believe in: #Integrity #Acheivers #OwnIt #Connection #LimitlessGrowth #SeriousFun #WeAreVerge



  • Conducts on-site operational audits to ensure compliance with T-Mobile guidelines
  • Evaluates the significance of audit findings and make recommendations for resolutions
  • Follows up with management on the status of recommendations noted during audits
  • Maintains knowledge of current operational guidelines
  • Effectively coaches and develops management team
  • Investigates and resolves issues regarding theft, fraud or other violations of company policies


We have several standard benefits, but Verge Mobile has several unique benefits that differentiate us from other companies!

  • Medical, Dental, Vision and other Insurance options
  • Personal Item Off
  • 401k with a company match
  • Hugely discounted T-Mobile phone service plans
  • Annual recognition contests and trips
  • Vehicle or allowance and other transportation cost incentives



  • Achievement Focus
  • Adaptability
  • Business Ethics
  • Dependability
  • Cooperation
  • Customer Service
  • Problem Solving

Required Education & Experience

  • High school diploma with two years of experience, or an associate’s degree
  • Intermediate proficiency in Microsoft Office Suite

Physical demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to fifty (50) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.
  • Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions


Verge Mobile provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, ethnicity, ancestry, religion, gender, sexual orientation, gender identity and expression, pregnancy, childbirth and pregnancy-related medical conditions, marital status, national origin, age, disability, genetic information, or veteran or military status. In addition to federal law requirements, Verge Mobile, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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