Sales Development Trainer (Nashville, Alabama & Mississippi)

Job Locations US-TN-Nashville | US-AL | US-MS
ID
2021-1986
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Verge Mobile is one of the fastest growing T-Mobile Premium Partners in the nation. Through T-Mobile’s products and services, Verge Mobile’s retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them. We provide a fun, educational environment, with the same customer service tools you will find in a corporate owned retail store location. We Value Our Customers. We Value Our Employees. We Understand Service.

Develops, delivers, reinforces and sustains learning solutions that build and enhance the skills, knowledge, and abilities of the frontline sales team. Builds strategic relationships that allow for on-going collaborative interactions that help identify learning gaps and potential solutions.

This position in the Nashville area will oversee Alabama and Mississippi Market

Responsibilities

  • Prepares for and conducts new hire training classes
  • Utilizes traditional Instructor Led Training (ILT), Virtual Instructor led Training (VILT) and On-the-job Training (OTJ) practices to train a diverse audience in both size of group and experience
  • Promotes an open and supportive learning environment that fosters knowledge transfer, competency, and practical application of desired skills or behavioral changes
  • Provides on-the-job training to frontline employees by providing model training objectives in a live retail setting
  • Schedules and attends regular store visits with the Market Manager and Executive Vice President
  • Collaborates with field leaders and prepares them for cascade training
  • Participates in conference calls and meetings with field leadership
  • Identifies learning solutions based on feedback, observations, business performance, and training completion reporting
  • Provides recommendations and creates tools to integrate new learning solutions into the existing field operations plan

Other Duties

  • Performs other related duties as assigned

Qualifications

  • High school diploma with six (6) years of retail experience, an associate’s degree with four (4) years of retail experience, or a bachelor’s degree
  • Intermediate proficiency in Microsoft Office Suite
  • The required availability for this position must meet the needs of the retail industry with Saturday’s being a mandatory day scheduled.

Preferred Education & Experience

  • Bachelor’s Degree
  • Three (3) years of sales training experience
  • Retail management experience
  • Experience facilitating effective and engaging presentations using a variety of methods
  • Experience facilitating learning to a diverse audience with a variety of leadership and learning styles
  • Experience reading, analyzing and discussing possible action plans based on business performance metrics
  • Consultative sales and sales management experience in a customer-focused and operationally excellent retail environment or in fields involving consumer technology, applications and content

Competency

  • Achievement Focus
  • Adaptability
  • Business Ethics
  • Business Acumen
  • Dependability
  • People Management
  • Cooperation
  • Customer Service
  • Problem Solving
  • Quality Management

Physical demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to twenty (20) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.

Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions.

 

Verge Mobile, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, ethnicity, ancestry, religion, gender, sexual orientation, gender identity and expression, pregnancy, childbirth and pregnancy-related medical conditions, marital status, national origin, age, disability, genetic information, or veteran or military status. In addition to federal law requirements, Verge Mobile, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed